Frequently Asked Questions
Q: How Do I Make An Order?
Browse through our collection and click on the product you intend to buy. Indicate the quality you want and click on the "Add to Cart" button. Once you have finished adding items to cart, click on the "Proceed to Checkout" button and follow the on-screen instructions.
Q: How Long Before Items Are Delivered?
Typically, orders within Lagos are delivered within 2 days. Orders outside Lagos may take up to 5 business days depending on the location.
Q: I Received My Ordered Item But I'm Not Pleased With It.
At this time, we are unable to make refunds for the above reason. However, we give refunds or make replacement for damaged products if you contact us within 7 days. No shipping cost will be charged for replacement of damaged items. Please return goods with the original packaging and all tags intact.
Q: What Is A Back Order?
A back order is an order that cannot be fulfilled and delivered by us because we are still waiting for shippment from our suppliers. If you make a backorder, please be prepared to wait until we have the items in stock again.
Q: I Received A Gift Certificate. How Do I Use It To Purchase An Item?
To redeem a gift certificate, follow the simple steps below.
- You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
- Browse the store and add items to your cart as you normally would.
- Click the 'View Cart' link to view the contents of your shopping cart.
- Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.